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Water damage FAQ for Montgomery County, TX
Short answers about the referral model, insurance, mold, and the communities this site covers. None of these answers is a diagnosis or a coverage decision.
Are you a water-damage contractor?
No. MoCo Water Damage is a homeowner resource and referral service for Montgomery County, Texas, and nearby Spring. On-site assessments and any restoration work are performed by an independent partner contractor, who has not been selected yet.
Do you come out in 30 or 60 minutes, 24 hours a day?
We do not advertise a response time or a 24-hour dispatch service. When a partner is named, that company can describe its own hours. If the situation is dangerous, contact emergency services.
Does homeowners insurance cover this?
It depends on where the water came from and on your policy. The Texas Department of Insurance says most homeowners policies cover sudden damage from leaks and broken pipes, with exceptions, and that flood requires a separate policy. See our insurance page for citations. We cannot tell you whether your claim will be paid.
What should I do in the first day?
If it is safe, stop the water, move belongings off the wet floor, photograph the damage, and start drying. The EPA says that if wet materials are dried within 24 to 48 hours, mold will not grow in most cases. Details are on our first 24 hours page.
Do you handle mold?
We do not. In Texas, mold assessment and remediation may require a professional licensed by the Texas Department of Licensing and Regulation. A partner may dry the structure after water damage and can tell you whether a licensed mold professional should be involved. We do not claim IICRC or TDLR credentials for ourselves or for an unnamed partner.
What areas do you cover?
This site is written for Montgomery County, Texas — Conroe, The Woodlands, the City of Montgomery, Willis, and Magnolia — and for Spring, just south of the county line in Harris County. A ZIP code on the request form helps confirm the home is in that area.
Why does the name say MoCo?
MoCo is a short way to say Montgomery County, Texas. It is not a reference to Montgomery County, Maryland, and it is not affiliated with other local businesses that use “MoCo” in a different trade.
Is there a fee to use this site?
We do not charge homeowners a referral fee to submit the form. The partner contractor may later compensate the operator of this site for exclusive visit requests. That arrangement is described on the partner disclosure page.
Why is there no phone number yet?
The number you see, (XXX) XXX-XXXX Phone number coming soon, is a placeholder for a future tracking number. Until it is replaced, the contact form is the way to reach us. Calls to the tracking number may be recorded once it is live.
Why is there no street address?
This is not a contractor shop and we do not operate a storefront for this service. We do not list a street address in order to look like one.